At Sportsco we want you to love your online shopping experience. However, in the event you receive a product from our online store that is not quite right, doesn't fit or is faulty we have included below options for you to return your goods.
If you wish to return any product(s) you have purchased, you can return the product(s) via Australia Post. Please complete the Online Returns Form and a return label will be sent out. Or you can send us an email to email@example.com
All returns will be processed once we have received the items back
Please ensure you send your parcel back to the warehouse with tracking capabilities or registered post as all returned parcels are your responsibility.
SPORTSCO RETURNS POLICY CONDITIONS
If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:
- You return the item within 14 days (inclusive) from the tracked date of delivery.
- You produce your original Sportsco online receipt when you return the item.
- The item is in an original saleable condition.
- All original tags & box attached.
- In an unworn, unopened and unused state
- The original shoe box needs to be sent (even if the box is damaged). Please note we will not be able to process any refunds without the box as we can not resell the shoe without original box & the shoes will be sent back to you.
- Please put the box in another package to send it back.
- Any sewn labels are still attached.
- A returns authority form is completed and sent back with your parcel.
If you are not able to comply with these requirements, Sportsco reserves the right to refuse a refund on change of mind items. Please note stores do not refund any items you have purchased online.
Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date. Please be aware that gift cards are treated as a legal form of tender, like cash if these are lost they will not be replaced.
FREE ONLINE RETURNS
We offer free returns to all Sportsco orders online. A return label will be sent out with your online order. If you decide to send the items simply put them back in a bag attach the label and is take the package to the post office. We only do refunds for online returns and do not do exchanges.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Please note we cannot provide cash refunds.
Please note it might take 3-5 business days for the actual amount to be available in your bank account.
Have you received my returned goods?
We are committed to refunding your products as quickly as possible. However, please allow up to 14 business days from when you posted your parcel back to us so that we can process your return. In the unlikely event that you don’t receive your refund or exchange please email our Customer Service Team on firstname.lastname@example.org. Also please keep the tracking number from your return label as a record.
ONLINE RETURNS ADDRESS
Att: SPORTS CO
145 Boundary Road