FAQs

We have our size chart available for your convenience in our size guide page.

Our size guide refers to men’s, women’s and children’s footwear and apparel sizing according to brands.

If you’re still unsure on what size would be best for you, then you can contact our customer service team at enquiry@sportsco.com.au for further assistance.

We’ve got a 14-day window to return the product if you have ordered & received the size wrong. Please refer to our return policy

Please note, all footwear is shown in the US sizing on our website.

At Sportsco we want you to love your online shopping experience. However, in the event, you receive a product from online that is not quite right, doesn’t fit or is faulty you are more than welcome to send it back to us.

Please refer to our Returns Policy for further information regarding options that are available to you.

Once an order has been confirmed, the order can only be changed or cancelled if it has not been dispatched.

However, if the order has been dispatched you may return the goods once you have received them. For further information please refer to our returns policy.

If you have accidentally placed a wrong order please contact our Customer Service Team at enquiry@sportsco.com.au or call 03 9320 2820 and we will make the amend if the order has not been dispatched.

In case the order has already been dispatched you need to return the package to us once you have received them.

No, you have the option of checking out as a guest ras well as registering an account with us.

However, creating an account with Sportsco allows you to experience a faster checkout, as all your personal information including shipping and payment details will be saved and ready for you to purchase again on your next visit. An account also allows you to track your orders, view your history and receive email updates with our newest arrivals, exclusive offers, promotions in stores and online and much more.

Our website is set up in a way you can find the product you are after.
You can navigate through the menu according to gender, categories or brands.
Alternatively, you can use our search option to find the product you are looking for. Type a relevant keyword related to the product or the product code by the brand.
You are more than welcome to contact our customer team if you need further assistance.

We provide a variety of payment options such as VISA, MasterCard, AMEX credit cards, Zippay, Oxipay, Afterpay and PayPal.

Credit Card:

Please note your card will be debited once your payment method has passed fraud screening and funds capture at the time of the transaction. The name against the charge will appear as Sportsco on your statement. Sporstco takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, Sportsco uses EV Secure Socket Layer (SSL) technology. Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a website. This encrypts all the information you send across to Sportsco including your credit card details. Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.

Paypal:

Now you can make your purchase with PayPal. For more info about using Paypal Click Here .

AfterPay:

Pay for your purchase over four equal installments. Afterpay makes it simple to pay when it suits you best. More info

Zippay:

Within seconds you’ll have access to a new digital wallet and up to $1,000 to shop at your favourite stores. More Info

HUMM:

Oxipay is a smarter way to pay later. Shop online or instore, and pay no interest ever with weekly or fortnightly payments. More Info

You may find that some prices vary from our Online Store to a Sportsco Store. This is because our Sportsco Stores reserve the right to sell products at different prices due to the following reasons

1. Seasonality

2. Availability

3. Store only promotions

4. Franchise agreements

It also means your local Sportco Store may offer a larger variety of products then what is shown online.

Please call your nearest store to check stock availability and prices.

Find stores here.

Currently, Sportsco only ships nationally within Australia.
We endeavor to expand our shipping soon so please check on our website regularly for updates.

Standard Shipping is FREE for all orders over $100. A flat rate of $9.95 is charged for all orders up to $100. Standard delivery could take up 2-3 business days in capital cities (except Darwin & Perth) and up to 7 days for regional areas.

We have the option for you to select Express Shipping for $15.00 
Express deliveries target next day delivery to capital/metro cities (except Darwin & Perth CBD). Please allow an additional 2-3 days to regional or remote areas and PO Box orders may take up to 7 days to be delivered.

Please note, orders are not dispatched on weekends & Victorian & national public holidays. There may be a slight delay on the date of dispatch due to the high volume of orders received.

We intend to dispatch the orders the following day of your actual date of order. Standard delivery could take up 2-3 business days in capital cities (except Darwin & Perth) and up to 7 days for regional areas.

However, Express post is now available! All orders will be charged a flat fee of $10.00 for express postage. Express deliveries target next day delivery to capital cities (except Darwin & Perth CBD). Please allow an additional 2-3 days to regional or remote areas and PO Box orders may take up to 7 days to be delivered.

Please note, orders are not dispatched on weekends & Victorian public holidays. There may be a slight delay on the date of dispatch due to the high volume of orders received during the promotion or Christmas period.

Once your order has been dispatched you will receive a tracking number via your email. You will be able to track your order in the URL that has been provided in the email.

We are committed to refunding or exchanging your products as quickly as possible.

However, please allow up to 14 business days from when you posted your parcel back to us so that we can process your return. You can also track the return parcel from the return label tracking number

 In the unlikely event that you don’t receive your refund please email our Customer Service Team on enquiry@sportsco.com.au.

If you are unhappy with the product and change your mind we are happy to provide you a refund, considering all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned.  Please see our return Policy
A refund will be provided to you by crediting your original method of payment. Please note we cannot provide cash refunds.
Please note it might take 3-5 business days for the actual amount to be available in your bank account.

If you want to return any item(s) you have ordered online due to change of mind or ordering the incorrect size you can use the return label that has been sent out to you with your package. If you have not received the return label please contact us and we will email you the return label.

At this time all online orders must be shipped back to our warehouse for a refund. Providing our online return policy conditions are met a refund or exchange will be provided. If you are requesting a refund, your original method of payment will be credited.

Please note that cash refunds will not be provided under any circumstances and postage charges cannot be refunded unless the product is faulty.
Please refer to our Returns Policy for more information outlining all return requirements.

Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.

If you are having any technical issues with the website placing an order or issues with the payment please contact our Customer Service Team on enquiry@sportsco.com.au or call us on  03 93202820.

Payments may be rejected for a few reasons.

Please ensure you check if all the details are correct or not.

• A correct credit card number has been entered.
• The correct security number and the expiry date has been entered.
• Sufficient funds are available in the relevant account

If you are still having payment issues please feel free to contact our Customer Service Team at info@sportsco.com.au.

There are two areas that you can enter the Promotion Code

1. The shopping cart page
2. The check out page

Once you have entered the Promotion Code in the box, please click apply to receive the discount/offer.

Please double-check the promotion code to see if it has been entered correctly.
Promotion codes are not case sensitive, however, the promotion code needs to be exact for it to work.
The promotion code will not be valid if it does not comply with the promotion terms & conditions.
Multiple promotion codes cannot be used

Reset your password by logging into your account and clicking the "FORGOTTEN YOUR PASSWORD" link.

This will prompt you to enter your email and you shall receive an email with further instructions.

You do not have set up a Sportsco account to place order, you can simply check out as a guest to place your order.

However, if you already have an account with Sportsco just click into the MY ACCOUNT section and log in to update your shipping, billing and payment details

If you do not have a Sportsco account; please feel free to create one using the ‘register’ section on our website.

Yes, Sportsco offers gift cards for your convenience. You can purchase Sportsco gift cards online with a value of $50, $75, $100, $150 and $200. The gift cards can be used across all our Sportsco stores nationwide. Gift cards will be sent a separate envelope to your online order. As this is a legal form of tender we prefer to send these separately to your order to ensure security.
Please note, gift cards can not be redeemed on online orders and can only be used in our Sportsco shops nationwide.

Sportsco gift cards can only be redeemed for merchandise and not for cash. If the full amount is not used within a single transaction, the remaining amount will be left on the gift card, as any remaining value is non-transferable. Purchases of Sportsco gift cards are excluded from any sale or promotion and will not receive the discounted price.
All Sportsco gift cards are valid for 12 months from the date of issue.

Unfortunately, at this stage you won't be able to redeem gift cards online. You may only purchase a gift card online and redeem them in Sportsco stores nation wide.

Gift Cards are valid for 12 months from the date of issue. Please note if your gift card is lost or damaged we are unable to replace this. As gift cards are a legal form of tender, they are treated as cash.

Please contact the Customer Care Team if you require any more information.

Please also note: At this time Gift Cards are not redeemable online and can only be used at the stores.

A wishlist allows you to send your list to family and friends.
You need to create an account with Sportsco and then you can start adding products to your list.
Once you have finished, click on the SHARE WISHLIST button and you will be able to enter the recipient’s email address and a message with the wishlist.
You can also pop your items from your own wishlist straight into your bag and complete your purchase.